Orders & Processing
We process orders from our Lower Sackville fulfilment operation. Typical order processing time is 1–3 business days. During peak periods (holidays or promotions) processing can take longer; please be patient if you place an order during a high-volume time.
Shipping & Delivery
We ship across Canada and to the United States. Delivery windows depend on the destination region and the carrier network. See the Shipping & Delivery page for regional estimates. Shipping charges and any free-shipping threshold are shown at checkout in your currency.
Returns & Exchanges
If something isn’t right — damaged, incomplete or not what you expected — reach out to us at [email protected]. Online purchases have a 30-day return window. Return shipping is the responsibility of the customer unless we state otherwise for a specific situation. For in-store exchanges, bring eligible items and your proof of purchase to any of our retail points; note that online orders cannot be returned in-store.
Product Questions
We offer a wide assortment including loose-leaf, sachets, matcha tins, 1 kg bags, teapots, mugs, infusers, pitchers, appliances and curated kits. For product-specific details that aren’t clear on the listing — like ingredients, caffeine content or recommended steep times — please review the individual product page or contact us at [email protected]. We’ll be happy to help you pick the right tea or accessory for your needs.
Need a specific answer?
Email [email protected] or call +1 9022662466 with the details relevant to your question.