Overview
We want you to be happy with your purchase. If you need to return an item, please read the conditions below carefully. This policy applies to purchases made through our online store and is intended to be consistent with consumer protection laws in Canada.
Return Window & Eligibility
Online purchases are eligible for return within 30 days from the date you receive the item. Items must be in their original condition unless the return is due to an error on our part or a damaged product. Clearance and final-sale items may be excluded; eligibility will be stated on the product listing where applicable.
How to Return
- Contact us at [email protected] with your order number and reason for return.
- Prepare the item for shipment — return shipping is the responsibility of the customer unless we explicitly advise otherwise.
- Ship the package to the return address we provide in our reply.
Please note that online orders cannot be returned in-store.
Refunds & Processing
Exchanges & Damaged Items
If you received a damaged or incorrect product, contact [email protected] immediately with photos and a description. We will advise whether a replacement, exchange or refund is appropriate based on the circumstances.
Fees & Restocking
There is no standard restocking fee for returns unless expressly stated on the product page. Return shipping costs are the responsibility of the customer unless we notify you otherwise.
Policy last updated: 15-Oct-25.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 4 Smokey Crt, Lower Sackville, NS, B4C 3C1, Canada.