What We Collect
We collect the personal information you provide when you place an order or contact us, including name, delivery address, billing information, email address and phone number. We also collect order details such as products purchased and purchase dates to fulfil orders and handle returns.
How We Use Information
Your information is used to process and ship orders, respond to enquiries, manage returns and refunds, and to provide customer service. We may use aggregated, de-identified data for internal reporting and inventory planning. We will never sell your personal information to third parties.
Sharing With Service Providers
To deliver products and services we share necessary information with trusted third parties such as carriers and payment processors. These providers are contractually restricted from using your data for other purposes. We do not share more personal data than is necessary to complete the requested service.
Security & Retention
We protect personal information with administrative and technical safeguards appropriate to the sensitivity of the data. While we work to protect your information, no method of transmission or storage is perfectly secure. We retain personal information only as long as necessary to fulfil the purposes described and to meet legal or regulatory obligations.
Access, Correction & Contact
If you want to access, correct or delete personal information we hold about you, please contact us at [email protected]. We will respond to requests in accordance with applicable Canadian privacy laws. Certain information may need to be retained for legal or business record-keeping reasons.
Cookies & Similar Technologies
We use cookies and related technologies to operate the site and to remember your preferences during a browsing session. You can manage cookie settings through your browser; disabling cookies may affect site functionality.
Policy last updated: 15-Oct-25.
Making a privacy request
Send a personal-information request for davidsteasonline Store, 4 Smokey Crt, Lower Sackville, NS, B4C 3C1, Canada, to [email protected]. Identity verification may be required before it is completed.